NYServes – Upstate
Program Manager at IVMF
Rachael Volpe manages AmericaServes community networks in the North Eastern Region for the Institute for Veterans and Military Families (IVMF). Working across Upstate New York and Pennsylvania with federal, state, and community-based organizations, Volpe empowers the development, launch and operation of high-performing coordinated networks of services, resources, and care that are dedicated to improving the lives of veterans, service members and their families. Leading Communities of Practice that connect over nearly 150 human service providers and combine the best practices and methodology of private business, research universities, and impactful military and veteran organizations in order to achieve their mission of optimizing the performance of human service providers that care for veterans. Building Communities of Practice that share learning and seamlessly service clients from big cities to rural military-base communities is what Volpe and her team have become known for in the dozens of communities that they support every day.
Prior to the IVMF, Volpe worked for the Salvation Army of Greater Rochester in their Solutions to End Homelessness (STEHP) housing program and within the Emergency Family Services (EFS) unit, where she assisted families in crisis. Following her time at Salvation Army, Volpe transitioned into the role of Program Specialist within the New York State Supportive Services for Veteran Families (SSVF) grant program at Veterans Outreach Center (VOC) in January of 2016. Later that year, Volpe assumed the role as Network Manager for the local AmericaServes network, NYServes-Upstate. During her time as the NYServes-Upstate lead Volpe developed and facilitated the Local Community of Practice (CoP). Volpe coordinated with local providers to guide the implementation of the AmericaServes model to coordinated care from inception to full operation in Upstate, NY.
Volpe holds a Bachelor’s of Science in Social Work from Roberts Wesleyan College, where she was part of the Phi Alpha Honor Society: Mu Omega Chapter. During her studies, Rachael worked with young mothers under the Successful Pathways program, volunteered with the local chapter of Horizons at the Harley School, and spent a semester abroad in Florence, Italy learning about local human service initiatives. Volpe enjoys spending the summer months on Canandaigua Lake with her husband.