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Raleigh-Durham Press Release Announcement

United Service Organizations of North Carolina (USO-NC) Awarded Multi-Year Grant to Serve as Coordinating Entity for NCServes – Raleigh/Durham

NCServes – Raleigh/Durham, the second-of four public-private coordinated networks of services, opening in June in North Carolina’s Raleigh/Durham Region

Raleigh/Durham, N.C. (May 6, 2016)
– During this month when the nation will pause to properly honor its fallen service members, North Carolina will take the second-of-four transformative steps in ensuring its military-connected members and their families have access to the most comprehensively arrayed networks of services, resources, and care found anywhere in the nation. This state-wide initiative known as NCServes, part of the AmericaServes effort housed in Syracuse University’s Institute for Veterans and Military Families (IVMF), aims to better address the needs of service members, veterans, and their families through streamlined access to high quality providers on a coordinated basis.

Following a very competitive RFP process, the Institute for Veterans and Military Families (IVMF) has awarded the United Service Organizations of North Carolina (USO-NC) a $450,000, multi-year grant to serve as the NCServes – Raleigh/Durham’s underpinning coordinating entity. Proposals were evaluated by a team of IVMF and Unite Us leadership, and local and national community leaders involved in the AmericaServes network. As the Raleigh/Durham Coordination Center, the USO-NC will work in partnership with the state, area military bases, NC National Guard, Veterans Affairs (VA), and over 50 public and nonprofit service providers throughout the region to continuously improve the quality, efficiency and accountability of veteran programs and services.

NCServes-Raleigh/Durham is scheduled to go live on June 1, 2016. The launch of this second NCServes coordinated network will be followed with strategy development initiatives for two additional regions in North Carolina.

With lead funding from the Walmart Foundation, together with other local and regional philanthropic partners, the NCServes coordinated network was launched on August 1, 2015 in the Charlotte/Mecklenburg region with plans to expand into three additional regions across the state of North Carolina. Shortly after NCServes launched its initial community network, strategy development efforts began for the Raleigh/Durham region, where IVMF hosted four strategy sessions with military veteran services providers in the region to create an implementation plan tailored to the local community, with Unite US as the underpinning technology provider.

Kathy Cox, Senior Manager at the Walmart Foundation said, “The state of North Carolina is transforming the navigation experience of service members, veterans, and their families. The Walmart Foundation is a proud supporter of this initiative and eager to see North Carolina continue to emerge with best-practices that can be replicated across the nation.”

“The USO of North Carolina has been a proud supporter of the AmericaServes movement into North Carolina and it is an honor to be selected by our community to serve as the Coordination Center for the Raleigh-Durham market,” said John Falkenbury, President, USO of North Carolina. “For 75 years, the USO of NC has accomplished its mission of keeping America’s service members connected to family, home, and country, throughout their service to the nation by delivering innovative programs, morale-boosting services and leveraging key partnerships in the community. Serving as the Coordination Center for our community will allow us to further that mission by providing a seamless service provider network across Raleigh-Durham that is integrated with our partners in Charlotte and eventually statewide.”

The USO-NC will be partnering with Cardinal Innovations Healthcare to provide call center services to improve the output and coordination within the network. The USO-NC will act as the forward-facing organization and will manage the overall operations of the network, while Cardinal Innovations will use their knowledge and scope to intake veterans, service members and their families.

“We are pleased to be selected as a partner organization in this important and timely initiative,” said Richard Topping, CEO of Cardinal Innovations Healthcare. “As a partner to the USO of North Carolina, we will employ our resources, staff and expertise to establish Raleigh-Durham as a high performing network and seamless service delivery experience for veterans, service members and their families.”

As the lead organization and Coordination Center for the network, the USO-NC will administer a managed care services and resources system incorporating focused quality improvement, consumer education, provider managed care coordination, program analytics, technical assistance, data analysis, reporting, on-site provider training on operating within a coordinated network and other activities in support of the NCServes goals.

The goal of these public-private networks is clear: to smartly connect each unique military-connected member who is seeking services to providers that can then best meet their needs. Individuals looking for services may submit their request directly through the local NCServes website and be assisted by a qualified professional to secure a referral for services.

Dr. Mike Hayne, Executive Director of the Institute for Veterans and Military Families and Vice Chancellor for Veteran and Military Affairs at Syracuse University said, “North Carolina has established a model that can serve as a template for other states across America. We are proud to see this initiative grow statewide and hope that more and more service providers across America come together to improve upon the navigation experiences of the veterans, service members, and families they serve.”

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Media Contacts:

Wayne Westervelt, Director of Communications, Institute for Veterans and Military Families, (315) 443-5690, m: (315) 558-9483, [email protected]

Jennifer DeLucia, Senior Director for Community Impact, Institute for Veterans and Military Families, (315) 443-8004, m: (315) 396-8411, [email protected]

John Falkenbury, President, USO of North Carolina, (919) 840-3000, [email protected]

Allison Waller Stewart, Director, Corporate Communications, Cardinal Innovations Healthcare, (704) 957-3728

Tricia Moriarty, Director, Global Responsibility Communications, Walmart, (800) 331-0085, [email protected]


About the United Service Organizations of North Carolina
For 75 years, the United Service Organizations of North Carolina has accomplished its mission of keeping America’s service members connected to family, home, and country, throughout their service to the nation by delivering innovative programs, morale-boosting services and leveraging key partnerships in the community that demonstrate North Carolina’s appreciation for their service and sacrifice. The original USO formed as a result of a request made by President Franklin D. Roosevelt during World War II for six key community organizations to come together and lift the morale of service members both on the Homefront and downrange. This heritage of community networks has demonstrated a lasting impact on service members, veterans and their families. For more information, please visit

About Cardinal Innovations Healthcare
Cardinal Innovations Healthcare is the largest specialty health plan in the country, serving 720,000 members through its Medicaid, state and county funded plans. Using a community-based model of care management, Cardinal Innovations seeks to improve the health and wellness of individuals with complex needs by collaborating with local providers and stakeholders. Recognized for operational excellence, innovative solutions and superior outcomes for members, accuracy and speed of payments to providers, and cost-effective funds management, Cardinal Innovations is a leading healthcare company in the United States. Read more at

About the Institute for Veterans and Military Families
The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans and their families post-service. Through our focus on veteran-facing programming, research and policy, employment and employer support, and community engagement, the institute provides in-depth analysis of the challenges facing the veteran community, captures best practices and serves as a forum to facilitate new partnerships and strong relationships between the individuals and organizations committed to making a difference for veterans and military families. Read more at


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