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Meeting Veterans Where They Are, When They Need It

VA Center for Innovation renews partnership with AmericaServes to improve holistic community-based healthcare services

In a continued effort to better serve Veterans and their families, the U.S. Department of Veterans Affairs’ Center for Innovation (VACI) joined forces Syracuse University and the Institute for Veterans and Military Families (IVMF) in early 2015 to explore community-based health care and services coordinated referral system within the Institute’s AmericaServes initiative. The growing effort provides an alternative level of engagement where VA and communities can extend a tangible net of services via multiple touchpoint, multiple “front doors”.

“[This partnership] can provide a more cohesive process….shared programming, ideas, and efficient delivery of resources aimed at quickly and directly improving the lives of veterans, service members and their families.” — Alfie Alvarado-Ramos, Director of Washington State Department of Veteran Affairs

Veteran referral flow chart for network provider or self-referral to VA
Testing Referral Pathways for VA/America Serves Pilots

In a recent white paper by the Center for New American Security (CNAS), A CONTINUUM OF COLLABORATION: The Landscape of Community Efforts to Serve Veterans, research revealed that while veterans “may avail themselves to federal benefits such as VA health care or the GI Bill, veterans largely will turn to private and nonprofit activities at the local level for employment, education, housing and other forms of support.”

VA wants to make it easier for veterans to get to the services they need, wherever that may be, when they need it.

And so VA joined with AmericaServes to do just that.

AmericaServes is a community based partnership between some of the best care and service providers across the country, with hundreds of practitioners seeking to raising the quality of services, resources and care for veterans, their families, and service members. Some VA Medical Centers across the country have chosen to participate in the referral system. Many preexisting, albeit informal, referral mechanisms are in operation at VA Medical Centers; this is an opportunity to develop more cohesive and streamlined processes so that it is easier and more convenient for veterans to get to the services they seek. And for transitioning servicemen and women, referal systems like these enable a more seamless journey to the next chapters.

To learn more about AmericaServes and/or to participate, head over to their website:

Check back here in the coming months for an update on our progress!

Read more at here »

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