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Greater Access to Services and Care for Jacksonville and Wilmington Area Veterans

Launching Nov. 9, NCServes–Coastal is an expansion of the Institute for Veterans and Military Families’ statewide public-private network in North Carolina. It will serve U.S. Marine Corps Base Camp Lejeune, Seymour Johnson Air Force Base and Wilmington area service members, veterans and families.

JACKSONVILLE, NC (November 9, 2016) – The largest U.S. Marine Corps base on the East Coast and area communities will now be part of the regional NCServes network connecting Coastal area human service providers across the state to more effectively manage medical, financial, employment, housing and other resource requests from veterans and their families. In addition to U.S. Marine Corps Base Camp Lejeune and Seymour Johnson Air Force Base, the initiative will cover bases at U.S. Marine Corps Air Stations Cherry Point and New River as well as the greater Wilmington area.

This new network affiliate, known locally as NCServes–Coastal, is the third of four launching statewide. It is part of the Institute for Veteran and Military Families (IVMF) at Syracuse University’s national portfolio of AmericaServes programs that has connected thousands of veterans, service members and military families to more than 7,000 types of comprehensive services in less than two years.

NCServes–Coastal will enable local service members, veterans and their families easy access to a comprehensive array of services, resources and care organized specifically around their needs. The initiative is driven by a shared software platform that connects all participating federal, state and non-profit veteran service providers allowing them to make accurate and effective referrals and track their outcomes. This greatly reduces denial of services experienced by service members and veterans due to capacity or eligibility restrictions. By linking local providers, the program is designed to ensure that quality referrals are made throughout the Coastal Plain region spanning Brunswick to Goldsboro, Carteret and beyond.

All software, trainings and licenses are provided at no cost to the North Carolina community thanks to generous support locally by the Foundation for the Carolinas, the Leon Levine Foundation and the Walmart Foundation. The NCServes—Coastal network is locally coordinated by the East Carolina Human Services Agency, Inc. (ECHSA). The ECHSA, in partnership with the United Service Organizations of North Carolina (USO-NC), and the IVMF. The partnership with the USO-NC helps the ECHSA broaden the network’s appeal to the active-duty military in the region.

ECHSA has a 50-year track record delivering services throughout the counties of south eastern North Carolina and is a fixture in the local community. “The ECHSA has been there to meet this community’s needs for more than half a century, and now with this generous grant and support from the IVMF, we can deliver more and better services to veterans and active duty military families in a coordinated way,” said Daphany Hill, Executive Director, ECHSA. “I’m a U.S. Marine Corps wife born and raised locally. Our staff of veterans and spouses know these struggles first-hand so we are excited to join this network and partner with the USO-NC and others in order to raise the bar on service delivery.”

Individuals looking for services can engage the NCServes—Coastal network in four different ways:

  1. By phone at the network’s toll-free number 1-844-435-1838where they can speak with a qualified professional to secure a referral for services and the commitment for follow up,
  2. Online via the NCServes website at,
  3. In person at the NCServes—Coastal participating regional providers,
  4. Via North Carolina’s State resource line: (844) NC4-VETS or

“What started as an ink-blot strategy, a single localized AmericaServes network in Charlotte has steadily grown into a movement that spans multiple states, communities and installations from South Carolina to Virginia,” said retired U.S. Army Col. Jim McDonough, IVMF Managing Director of Programs and Services . “From Fort. Bragg to Camp Lejeune, this work is transforming the landscape of veteran service in a life-saving way: one life at a time.”

In early 2017, NCServes will launch a fifth coordinated care network for Carolina veterans service members and military families in western North Carolina.

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Media Contacts:

IVMF Media Contact: Ilario Pantano, 910.616.9961, [email protected]

ECHSA Media Contact: Daphany Hill, 910.347.2151, [email protected]

USO-NC: John Falkenbury, 919.840.3000, [email protected]


About the Institute for Veterans and Military Families (IVMF) at Syracuse University
The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans and their families post-service. Supported by a world-class advisory board and public and private partners committed to advancing the post-service lives of America’s service members, veterans and their families, the IVMF and its professional staff deliver class-leading programs in career, vocational and entrepreneurship education and training. The IVMF also provides actionable research, policy analysis and program evaluation; coordinates comprehensive collective impact strategies and works with communities and non-profits to enhance service delivery for veterans and their families. Read more at

About Eastern Carolina Human Services Agency, Inc. (ECHSA)                                              Eastern Carolina Human Services Agency, Inc. (ECHSA, Inc.) is a nonprofit community action agency established in 1964, which provides comprehensive services to low income families, including veterans and our military, in Onslow, Duplin, Pender and New Hanover Counties. ECHSA, Inc. has successfully accomplished its mission for over 52 years by empowering families to become economically and socially self-sufficient. We are excited about the opportunity of being able to broaden our scope of services offered through advocating on behalf of the veterans, their families and the service members of America. ECHSA, Inc., as the resource and referral center for NCServes Coastal market, will continue to provide quality services in meeting the needs of America’s service members, veterans and their families. Read more at

About the United Service Organizations of North Carolina (USO-NC)
For 75 years, the United Service Organizations of North Carolina has accomplished its mission of keeping America’s service members connected to family, home and the country throughout their service to the nation by delivering innovative programs, morale-boosting services and leveraging key partnerships in the community that demonstrate North Carolina’s appreciation for their service and sacrifice. The original USO formed as a result of a request made by President Franklin D. Roosevelt during World War II for six key community organizations to come together and lift the morale of service members both on the home front and downrange. This heritage of community networks has demonstrated a lasting impact on service members, veterans and their families. For more information, please visit

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