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Coordination Center Spotlight: Introducing NCServes – Central Carolina

To better serve the local military and veteran community, the NCServes – RDU/Fayetteville network has expanded its area of service to support the entire central North Carolina region, and has been renamed NCServes – Central Carolina. The NCServes – Central Carolina geographic scope now formally encompasses organizations serving veterans, service members and their families from Fayetteville to Winston-Salem and is one of four NCServes networks across the state, together with Coastal, Metrolina, and Western.

Since June 2016, the network has assisted nearly 1,000 military service members, veterans and family members with 1,500 service requests including needs ranging from housing, employment and legal assistance. Outcomes include 1,184 closed requests with 74% of those requests closed with positive outcomes — meaning the client received the right service to meet their needs 74% of the time.

The USO of North Carolina has served as the Coordination Center for the local network since its inception. As part of the network expansion, the USO of North Carolina has added four new staff members; a network director and three community coordinators that will be based in Raleigh, Fayetteville and Greensboro. Paul Berry has been named the new Network Director for NCServes – Central Carolina. Paul Berry retired last year from the Marine Corps. as the Sgt. Major of MCIEAST and comes to the USO of NC with over 30 years of military experience. He will be based out of the State Office in Raleigh, NC.

“We are excited to expand our NCServes network throughout Central Carolina and to continue assisting the local military community with a variety of needs. Our team of more than 50 providers are committed to working together, eliminating gaps in the care of all individuals who have worn the uniforms of our military –regardless of age, era, branch or discharge status,” said Kelli Willoughby, warrior and family programs director at the USO of North Carolina. “We could not achieve our mission without the commitment of our providers, community members, and Institute for Veterans and Military Families team. We thank all of you for your continued support of our network as we continue to grow and expand even further.”

To learn more about NCServes – Central Carolina, please visit

NCServes - Central Carolina Team

Pictured left to right: Fayetteville Community Coordinator, Rachel Taylor; Greensboro Community Coordinator, Rebecca Swaim; Network Director, Paul Berry; Raleigh Community Coordinator, Chris Brown; Kelli Willoughby, Network Executive

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