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Community of Practice – Best Practice Share

A new and innovative solution for Coordination Centers and Providers to gather client information and consent when working outreach events with no access to internet. Click here for more information and access to this new tool.

As a provider, many times we find ourselves meeting potential clients or veterans that need help in the most peculiar places. Just yesterday, I was in the grocery store and I heard a person who identified as a veteran talking about going back to school to become a dog trainer. He wanted to use this skill to train therapy dogs for other veterans with PTSD. He stated, “He had no clue where to start.” I of course have worked in the non-profit space for some time and had a plethora of places and people I could connect him with so he could start his journey. Typically, in this scenario I would have given him my business card and hoped it did not get lost and that he would make contact with me.

A better solution would have been to put him into the network. Once in the network there is a level of accountability. However, I am not in the practice of bringing my laptop grocery shopping! Another option would be to give him the 1-800 number to self-refer into the network. However, like handing a business card, I run the same risk of the client losing the number and missing the opportunity to get connected to services.

The NCServes – RDU/Fayetteville network has come up with a solution that helps a provider whenever they are in the field, at an outreach event or even in the most anomalous situation where they do not have their laptop or access to Wi-Fi.

Below is an example of a new outreach product developed by the RDU/Fayetteville team. It is a quarter sheet of paper used to record basic intake information and obtain consent. The paper is perforated—the provider hands the top portion to the client, it explains next steps and provides information to reach out to the network directly if needed. The provider retains the bottom portion. It contains basic referral information and consent. Once the provider is able to make the referral, they can enter the information into the network, upload the paper consent and the client is served. No more missed opportunities to serve because of lost phone numbers or business cards!

– Lisa DeJonge, Program Manager, AmericaServes

NCServes Contact Form

Do you want your own copy branded with your Coordination Center logo? Click here to submit a request.

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