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Using Data to Understand Supply & Demand

What are the most requested needs in our communities? Do our most active providers help us meet those needs? We’ll be using data to dive into these and other questions at our first-ever Carolinas Community of Practice convening this Friday, October 20, in Charlotte.

This Friday, October 20th, care coordination team representatives from all five Carolinas networks will be gathering in Charlotte for their first-ever regional Community of Practice convening. In addition to fostering collaboration and shared learning, we will be using data to drive conversations about provider engagement and service demand.

Two key questions we’ll be considering:

  1. What are the most requested needs in our communities?
  2. Do our most active providers help us meet those needs?

For example, in NCServes-Coastal, the four most requested service categories are:

  • Housing & Shelter
  • Employment
  • Benefits
  • Utilities

Taken together, these types represent nearly 70% of all service requests in the network. On the other side of the coin, 30 out of 47 providers in the network offer at least one of those service types, meaning 64% of network providers are potentially available to meet 70% of demand. But are all of those providers active? What is their individual capacity?

In the coming months, look for more analytics on provider engagement as we examine this data, in our effort to help each AmericaServes community improve care for veterans, service members, and their families.

Brought to you by our resident data storyteller, Gilly Cantor. She welcomes your ideas, questions, and data dilemmas.

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