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Coordination Center Spotlight: NCServes Western

The NCServes-Western Coordination Center leads into their first 30 days of operation with a champion performance—including a new and innovative best practice.

On August 3rd, 2017 the fourth North Carolina-based network (11th in the AmericaServes Community of Practice) – NCServes-Western – went live. The network is being led by the Asheville Buncombe Community Christian Community (ABCCM), a storied and well established nonprofit organization serving those who are in need in Buncombe County and beyond. NCServes-Western Providers and Coordination Center are off to a strong start—leading their first 30 days with 89 unique clients served and 148 service requests. Of these 148 service requests 72% were self-referrals to the Coordination Center and 28% were referrals by network providers. To-date almost 20% of the 46 onboarded providers have made referrals into the network—Buncombe County VSO leading with 16 referrals into the network since it launched—and over half of the providers have received referrals from the Coordination Center. Above all, of the 93 closed files, 77% were resolved—meaning that the client reached the correct point of service and the Coordination Center closed the case. Well done NCServes-Western!

NCServes-Western has also been involved with a couple leading initiatives in Asheville and beyond. Together with the other three NC Coordination Centers they jointly trained and onboarded the NC National Guard as a network provider, mapping in National Guard behavioral health services across the state into all four NC networks. NCServes-Western also launched a partnership with their local public library system. They now have the first stand-alone ‘kiosk’ in an AmericaServes network, provided by Buncombe County. This initiative is a unique way to engage potential clients in accessing services and brings more visibility to the services offered through the network—a promising new best practice underway!

Click here for coverage of the NCServes-Western launch

Click here for coverage of the NCServes-Western public library partnership

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