The IVMF is the first interdisciplinary national institute in higher education focused on the social, economic, education and policy issues impacting veterans, service members and their families post-service. Through our focus on veteran-facing programming, research and policy, employment and employer support, and community engagement, the institute provides in-depth analysis of the challenges facing the veteran community, captures best practices and serves as a forum to facilitate new partnerships and strong relationships between the individuals and organizations committed to making a difference for veterans, service members and military families. Meet the AmericaServes team below:
Jim McDonough – Managing Director at IVMF
Before joining the IVMF, he served as senior fellow for veterans affairs at the New York State Health Foundation and previously as president and CEO of Veterans Outreach Center Inc., located in Rochester, N.Y. The center is the nation’s oldest community-based non-profit for veterans, service members and military families. McDonough is also a former director of the New York State Division of Veterans’ Affairs.
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Following graduate school, he was assigned as strategic planner in the Office of the Chief of Public Affairs and then speechwriter to the Secretary of the Army, the Honorable Togo D. West, at the Pentagon in Washington, D.C. From 1995-1996 he served as battalion operations and later, executive officer, for 1st Battalion, 43rd Air Defense Artillery Regiment, Suwon, Republic of Korea. Following Korea, he reported to the Joint Staff, Operations Directorate, for three years.
McDonough was selected to command the 3rd Battalion, 43rd Air Defense Artillery Regiment, Fort Bliss, where he commanded from 1999-2001. In 2001, he was selected to attend the Army War College, Centennial Class, in Carlisle, Pa. Following the Army War College, he was assigned to the U.S. Military Academy at West Point, as professor of outreach at the Simon Center for the Professional Military Ethic.
In 2003, McDonough deployed as G3, current operations officer, 32d Army Air and Missile Defense Command, Camp Doha, Kuwait, in support of Operation Iraqi Freedom. Upon redeployment, he was assigned as Inspector General for New York State.
McDonough has received numerous awards and commendation for his service to including the Bronze Star Medal, Legion of Merit Medal (w/1OLC), Defense Meritorious Medal, Meritorious Service Medal (w/2OLC), Joint Staff Commendation Medal (w/1OLC), Army Commendation Medal (w/5OLC), Joint Service Achievement Medal, Armed Forces Expeditionary Medal, the Global War on Terrorism Expeditionary and Service Medals, the Korean Defense Service Medal, the Armed Forces Reserve Medal, the Army Service Medal and Overseas Service Ribbon (w/2OLC). During his service, he wore the Joint Chiefs of Staff Identification Badge, the Army Staff Identification Badge and Parachutist Badge.
Upon retirement from the Army following 26 years of service, McDonough became the director of the New York State Division of Veterans’ Affairs. In that role, he was responsible for addressing the needs of nearly one million veterans, service members and their families across the state of New York.
He is married to the former Barbara Schehr of Saratoga Springs, N.Y., together they have three children. McDonough is a member of Iraq and Afghanistan Veterans of America and the American Legion, Horace D. Washburn Post 533, Corinth, N.Y.
Ilario Pantano – Senior Director at IVMF
Ilario Pantano is senior director of community service at the Institute for Veterans and Military Families (IVMF) in support of the Programs and Services portfolio. His focus is designing and leading strategic partnerships with federal, state, and community-based organizations, funders and staff to effectively plan, develop, and deliver improved supportive services for veteran families located nationwide.
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Working collaboratively, Pantano’s leadership helped to grow North Carolina’s veteran portfolio by over $1.2 Billion, one of the fastest growth rates in the country. He and his team were instrumental in cutting veteran unemployment and reducing veteran homelessness via innovative new public/private partnerships to leverage existing services and enhance them with private sector funding, such as North Carolina for Military Employment (NC4ME.org). Pantano and his team created a nationally recognized Resource Guide, companion website and call center (NC4VETS.com & (844) NC4-VETS) to provide veterans a “one-stop-shop” experience. He early-adopted CRM technologies (Salesforce.com) at the state level to accelerate service delivery, accountability and customer satisfaction and he partnered with Duke University School of Medicine Evidence Based Practice Center (Duke/EPIC) to provide enhanced clinical tools and cultural competency support to veteran service providers.
A former Marine Scout Sniper, Ilario was born and raised in Hell’s Kitchen, New York, where he graduated from the Horace Mann School and enlisted in the U.S. Marine Corps in 1989. He fought in Operation Desert Storm and led a sniper team in Operation Provide Promise (relief of Ex-Yugoslavia) before graduating from NYU and trading commodities for Goldman Sachs. It was as a media entrepreneur that Pantano witnessed the attacks of 9/11 from the streets of NYC. The building where he had worked (4WTC) was destroyed. Pantano rejoined the Marines as officer and led an infantry platoon in the first fight for Falluja, Iraq (2004).
Pantano’s first book, Warlord, was published by Simon & Schuster and recounts his frontline combat experiences in two wars. His second book is on the American Revolution in the Southern Colonies and his numerous articles and profiles have appeared in American Legion Magazine, Los Angeles Times, National Journal, Soldier of Fortune Magazine, TIME Magazine, Washington Post, Washington Times, and the Wall Street Journal. He has provided military commentary on CNN, MSNBC and FoxNews. A husband and father of two boys in a family of avid Crossfitters, Pantano is a 3-gun competitor and IronMan triathlete who still volunteers as a chaplain in the county jail where he lives in Wilmington, North Carolina.
Beth Kubala – Senior Director at IVMF
Beth Kubala serves as the Senior Director for Strategy and Performance for the Institute for Veterans and Military Families (IVMF) at Syracuse University. Her role is to provide program management, leadership, compliance expertise and creative effort to support strategic initiatives within the Community Engagement portfolio.
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Kubala received her commission as a military intelligence officer from West Point. Following graduation, she served as a platoon leader, company executive officer, and battalion intelligence officer at Fort Hood, Texas. Selected for the Army’s Funded Legal Education Program, she attended law school and then transitioned into the U.S. Army Judge Advocate General’s (JAG) Corps.
As an Army lawyer, Kubala initially served as an administrative law attorney, ethics counselor, and prosecutor at Fort Hood, Texas. Later, while assigned to the Pentagon, she served as a legal advisor to the Army Inspector General, and then as a legal advisor to the Army Staff in the Office of the Judge Advocate General. From the Pentagon, she performed public affairs duties as the media spokesperson for the Military Commissions trials at Guantanamo Bay, Cuba. During an overseas tour in Germany, she served as the Executive Officer for the U.S. Army Europe’s legal office. For her final assignment in the Army, she presided over military courts-martial cases as a Military Judge at Fort Drum, New York.
Kubala is a graduate of the United States Military Academy at West Point (B.S.), the University of Missouri-Kansas City School of Law (J.D.), and the U.S. Army Judge Advocate General’s Legal Center and School (L.L.M.). She is married to Lieutenant Colonel (Ret.) Mike Kubala and they have three children.
Jennifer DeLucia – Senior Director at IVMF
Dr. Jennifer DeLucia has over 10 years of non-profit experience and more than 5 years working in the veteran space addressing the psychosocial needs of servicemembers, veterans and their family members. Before joining the IVMF, Jennifer served as Director of Wellness & Supportive Services at Veterans Outreach Center (VOC), an independent community-based non-profit providing premier supportive services to veterans and service members of the U.S. Armed Forces and their families. There she developed the wellness program to incorporate the most comprehensive mental health counseling and case management services for veterans, service members and their family members in western New York.
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In 2012 Jennifer’s work with veterans inspired the pursuit of a professional doctorate. She was motivated to conduct research in order to document and share VOC’s program outcomes with other organizations. As part of her doctorate, Jennifer led a participatory action research study with a group of 10 veteran co-researchers, examining their experiences of military to civilian transition and art therapy services. The findings were used to develop a program manual to advocate for similar services in other nonprofit organizations and the Department of Veterans Affairs. In 2015 Jennifer graduated with a Doctorate in Art Therapy from Mount Mary University.
Jennifer was the co-founder and currently serves as the President for the Western New York Chapter of the American Art Therapy Association. She maintains board certification and national registration with the Art Therapy Credential Board and holds a NYS license to practice art therapy and psychotherapy. Jennifer lives in Rochester, NY with her husband, daughter, and two dogs.
Vincent DelSignore – Program Manager at IVMF
DelSignore serves as a Program Manager for Community Advising and will be based in New York City. Vincent will be assigned to the NYCServes market and his experience working with veteran providers in this space will be an immediate asset to the project.
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He provided strategic guidance, technical assistance, and performance management to a diverse portfolio of grantee organizations. He also led and designed the implementation of Single Stop’s Veterans Initiative, which seeks to ensure that all military veterans and their families have access to the resources, support, jobs, and education they need to succeed in civilian life. To support this initiative, he managed relationships with key partners including New York City’s Department of Veterans Affairs, the New York City Mayor’s Office, and senior level executives at partner organizations and foundations. Vincent holds a B.A. in Economics from Sarah Lawrence College.
Lisa DeJonge – Program Manager at IVMF
DeJonge serves as a Program Manager for Community Advising and will be based in Syracuse, NY. Prior to this role, Lisa was responsible for fostering and maintaining relationships with community agencies that provide services to veterans, service members and their families, and helped build a Community of Practice (CoP) among NYS Supportive Services Veteran Families (SSVF) Programs. Lisa will be assigned the SCServes – Lowcountry market, as well as, provide support for the NCServes markets.
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She holds an associate’s degree in Liberal Arts from the Finger Lakes Community College and is currently pursuing a bachelor’s degree in Business Management at the State University of New York at Brockport.
Matthew Feldhaus – Program Manager at IVMF
Feldhaus serves as a Program Manager for Community Advising and will be based in Cincinnati, Ohio. Initially Matthew will be assigned the PAServes Greater Pittsburgh market- a role he welcomes as a former Pittsburgh resident.
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Gilly Cantor – Program Evaluation Manager
Gilly Cantor joined the Institute for Veterans and Military Families (IVMF) in August 2016. In her role as Program Evaluation Manager, she focuses on strengthening the evaluation and analysis of AmericaServes, as well as other IVMF initiatives and programs. She oversees ongoing reporting for all of the AmericaServes networks, guides the definition and measurement of program outcomes, and helps the team use research and evidence to improve program quality and health.
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Before returning to Syracuse, Gilly worked for over six years at Berklee College of Music in the Office of Human Resources, where she managed the integrity of HR information system records of 1,100 faculty and staff members. She participated in systems projects for HR and shared college services, trained employees on HR systems usage, and facilitated data flow within HR and between HR and academic constituencies, administrative departments, and IT.
She holds a bachelor’s degree in the history of art & architecture and architectural studies from Brown University, as well as a master’s degree in public administration from the Maxwell School at Syracuse University. Through the MPA program, Gilly gained expertise on economic and social policy issues, learned quantitative and qualitative methods of evaluating programs, and explored early efforts to utilize social impact financing of social programs.
Mike Schindler – Program Manager of Community Engagement & Innovation
Schindler is responsible for fostering and maintaining a relationship with community agencies that provide services to veterans, service members, and military families in Washington State, particularly, with WAServes, an IVMF AmericaServe’s network.
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Schindler is the founder and chief executive officer of Operation Military Family Cares –– a 501(c)(3) veteran service organization and technology provider that combats veteran homelessness. In this position, Schindler served as the market lead for WAServes.
Mike is a guest writer for several national publications, The Military Wire blog and is also the author of two books: “U.S. Veterans in the Workforce: Why the 7% are America’s Greatest Asset” and “Operation Military Family” – which was endorsed by retired General Tommy Franks and retired General Peter Chiarelli.
Unite US is a web and software platform dedicated to revolutionizing how Veterans and Organizations connect. They provide the technology necessary for organizations and communities to drive collaboration, increase access to care, and make data-driven decisions. Their resource network provides direct connections between current military service members, veterans, and their families, and local resources and opportunities within their communities. Unite US’ software-as-a-service (SaaS) provides integrated CRM and Case Management for organizations and cities across the country, equipping them with tools to operate more efficiently, and to coordinate care securely across agencies.
Dan Brillman – CEO of Unite US
Dan is passionate about helping others, and tackling tough issues. After graduating from Yale University, Dan entered the finance world in NYC, but knew he wanted something more. He later joined the Air Force Reserves as a pilot, and still serves today. After several combat deployments, Dan attended Columbia Business School where he met his Unite US co-founders. Dan is also a part of Scout Ventures, a venture capital firm, and enjoys all sports….only teams from Philadelphia though.
Taylor Justice – CBO of Unite US
Taylor is the Chief “Shaking Hands and Kissing Babies” Officer and is often evangelizing the need for technology and collaboration within the Veterans space. He holds academic allegiance to West Point and Columbia (MBA). Taylor enjoys the company of innovative thinkers and witty minds, has an abnormal obsession with documentaries, and loves reading the histories of successful leaders. He is a stubborn social entrepreneur who always punches above his weight class.
Dylan Levene – Director of Client Relations
Dylan is Director of Client Relations at Unite US and also works in product development. After studying Philosophy & Classics at Colgate, she worked in the non-profit sector to end homelessness and food insecurity. Dylan is an avid learner and reader who loves surrounding herself with other passionate people. She loves craft beer and homebrewing, live music, and all forms of sci-fi.
Brian Longo – Account Manager
Brian is the Unite US point man for the southern AmericaServes Networks. He has worked with network partners in NCServes Metrolina, NCServes RDU/Fayetteville, NCServes Coastal, SCServes and United Way of South Hampton Roads. A true believer in the need for collaborative care, Brian considers himself lucky to help serve those who served.
Sam Kimler – Customer Success Manager
Sam has been a involved in the AmericaServes initiative since 2015 and has seen firsthand the immense positive impact that care coordination has on communities across the country. As an Account Manager at Unite US, Sam is responsible for implementing and managing the Unite US care coordination software in new and live AmericaServes networks. Sam enjoys working with community leaders nationwide and learning from their vast experiences working in human services. In his free time, Sam enjoys attending comedy shows around NYC and spending hours on Yelp figuring out where to get dinner.